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Tabs Gifts / Friends / Likes not opening

If application closes when you click on Gifts / Friends / Likes tab then you need to reinstall the game.

But before you start please find your in-game user-id and remember it.
If something will go wrong you can write to the support team with this user-id.
How to do that please read here.

Reset your game with Facebook

If you have a Facebook account you can save-n-restore your progress with this method.

  1. Open game and login with Facebook (you need to do this if you haven’t done it before);
  2. Check that you successfully log in with Facebook. For example, you should see your avatar and nickname from your Facebook account;
  3. Find and write your in-game user-id;
  4. Exit from the application;
  5. Completely uninstall it from PC/Mac/mobile;
  6. Find the same game again in Windows Store / AppStore / Google Play Store and install it again;
  7. Launch game;
  8. Login again with the same Facebook account.

After a few seconds, your progress will be recovered and you should successfully open the Gifts / Friends / Likes tab.

Reset your game with support help

If you don’t have a Facebook account or you don’t want to use it then you can reinstall your game and ask the support team to recover your progress.

Please do the next steps:

  1. Open the game and find your current (1st) in-game user-id;
  2. Exit from the application;
  3. Completely uninstall it from PC/Mac/mobile;
  4. Find the same game again in Windows Store / AppStore / Google Play Store and install it again;
  5. Launch the game and find again your new (2nd) in-game user-id;
  6. Fill the next form and submit it to support:

If you have any question please write to us.

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